FAQs
Why should I buy from Bezel & Ice?
Our reputation is built on integrity, excellence, and customer satisfaction. When you shop with us, you can be confident that you are dealing with a reputable retailer who values your trust. We pride ourselves on offering only the highest quality watches and jewellery.
Where do you ship to?
We offer nationwide shipping to all states in Nigeria, Ghana and Benin Republic. Whether you’re in a major city or a remote area within these places, we will deliver your purchase(s) promptly and securely. While we aim to reach as many customers as possible, there are a few countries and regions we are unable to ship to due to logistical constraints. If your country is not listed during the checkout process, do feel free to reach out to our customer service for further assistance.
What is your return policy?
You can return a purchase within 7 days of receiving your order for a full refund or exchange, provided it meets our return conditions: if the return is due to an error on our part (e.g., incorrect item, defective product upon arrival).Â
Once we receive your returned item and it passes our inspection, we will process your refund or exchange within 3 business days.
If you receive a damaged or defective item, please contact us immediately at support@bezelandice.com. We will arrange for a replacement or a full refund, including return shipping costs.
Do you have a walk-in store?
No, Bezel & Ice is an online-only retail store. We specialize in offering a wide selection of high-quality watches and jewellery exclusively through our website and social media channels.
How can I contact customer service?
You can reach our customer service team via:
- Email: support@bezelandice.com
- Phone: +234-707-590-0738
- Live Chat: Click on the chat icon located at the bottom right corner of the page to start a conversation with one of our representatives. Live chat is available during our business hours, Monday through Sunday, from 8am to 10pm (WAT).
- Our social media channels
Do you offer warranties on your products?
All our watches and jewellery come with a manufacturer’s warranty that covers any defects in materials and workmanship. The duration of the warranty varies by brand, typically ranging from 1 to 5 years.
If you need to make a warranty claim, please contact our customer service team at support@bezelandice.com with your order number and a description of the issue.
We will provide you with instructions on how to send your item back to us for evaluation and repair or replacement.
How can I find out about sales and promotions?
We regularly offer sales and promotions to provide you with the best deals on our products. Here are several ways to stay informed about our latest offers:
- Subscribe to our newsletter by entering your email address at the bottom of our homepage.
- Follow us on social media
- Create an account on our website
Do you offer custom jewellery design?
We currently do not offer custom jewellery design services, yet. If you have specific requirements or are looking for a particular style, our knowledgeable customer service team is always available to assist you in finding the perfect piece from our existing collection.
